PMP Student FAQ

Below are some answers to frequently asked questions.

General Information

I'm interested in getting my PMP or CAPM credential. What should I do first?

We strongly recommend that you read the PMP handbook or the CAPM handbook to find out everything you need to know about qualifying for your PMI® credential and scheduling your exam. This handbook tells you everything you need to know about PMI's processes and policies. It also includes helpful links to sections within the PMI web site and Prometric testing centers (the provider of the PMP/CAPM exams).

PMI requires that all credential applicants read the entire PMP or CAPM handbook. It is important to read and understand the handbook because it:

  • Helps you determine which credential is most appropriate for you
  • Contains important information about the credential process
  • Outlines the eligibility requirements for the credential
  • Provides contact information for PMI and PMI's test administration partner, Prometric
  • Gives guidelines for examination scheduling, test administration, and test site policies
  • Discusses credential fees and refund policies
  • Details PMI's policies and procedures, such as the audit process and appeals procedure

You also will have to affirm that you have read and understand the handbook before you submit your credential application.

Which version of the PMBOK® Guide does this course cover?

This course reflects the 5th edition of the PMBOK Guide, which is now the manual that the PMP® and CAPM® certification exams reference.

How long do I have to complete the course?

From the day you are given access to the course, you will have 120 days to complete the course. Your registration e-mail message will include the specific dates during which you can access the course. You will also have a separate 90 day access to an online testing bank, where you can practice with sample exam questions.

What textbooks are required for this course, and how do I get them?

All required materials will be provided to you within the course itself, primarily the digital textbook, entitled Secrets of the PMP Exam Success Study Guide, Sixth Edition (2009), ISBN: 0-9763147-7-0. It is strongly recommended that you also get a copy of the PMI® manual, entitled A Guide to the Project Management Body of Knowledge (PMBOK® Guide), Fifth Edition (2013), ISBN: 9781935589679. An electronic copy of this book is available for free if you join the PMI organization.

How much does this cost?

The fees for this course are as follows:

  • General public: $899
  • University of Illinois employees: $250*
  • Current university students: $250*

In addition to access to the online PMP course, the fee includes $200 worth of free supplemental materials, including a 90-day access to an online test bank of practice questions (valued at $100), soft copy of a PMP textbook (valued at $50) practice quizzes (valued at $50) and a pass guarantee that allows you to re-take the course if you do not pass the PMP exam during your first try. The fee does not include membership with the Project Management Institute (PMI®) or the fee to take the PMP/CAPM certification exam.

* Current University of Illinois employees will be defined as active, full-time faculty or staff of the University (all campuses). Current university students will be defined as having been registered full-time at a public or private university or college within four months prior to their registration in this course. A valued university-approved e-mail address will be required to confirm student status.

How or when do I access the online test bank?

Once you are nearing the end of the online course, you will be given details for accessing the online test bank in the course itself. You will be given a URL and a temporary login and password, at which point you be prompted to set up your own profile in the test bank system. You will have access to the test bank for 90 days from the point at which you activate your profile. For issues related to test bank access, send an e-mail to the PMP Help Team at illinoisbc@illinois.edu.

You say that this course counts as 35 PDUs. What does this mean?

PDUs (or professional development units) is the unit of measure PMI uses to quantify the amount of time you've spent working on project management education or service. One PDU equates to one hour of "seat time," "contact time" or clock hours. So, in essence, a 35 PDU course should take you approximately 35 clock hours to complete.

Does this course satisfy the 35 PDUs of project management education required by PMI to sit for the PMP exam?

Yes, this course fulfills that requirement. It also more than fulfills the 23 hours required for the CAPM® certification.

When can I begin taking the course?

Any time. Because the course designed for you to begin whenever you are ready to start your studies, there will be no pre-set start dates. We're ready to begin when you are.

How long does it take to complete the course?

The course is designed to take approximately four weeks, assuming you spend about 10 hours per week on your studies. However, because you can work at your own pace through the course, you can complete it as quickly as your time allows.

Once I’ve completed the prep course, how soon should I take the CAPM/PMP exam?

You must take the CAPM/PMP certification exam within 90 days after completion of the course. Your "pass guarantee" is dependent on meeting this requirement. And, your chance for success with the exam increases if your exam attempt comes soon after the course completion.

Registration Questions

How do I cancel my registration?

Send an e-mail to illinoisbc@illinois.edu with your request. The team will verify that you meet the cancellation conditions (see our Terms and Conditions for more information) and they will handle your request.

I can't find my registration information.

Send an e-mail to illinoisbc@illinois.edu. They will be able to assist you.

Course Access Questions

How do I access the course?

You will receive an e-mail notification once you have been given access to the online course. This e-mail will include the URL for the course and your login and password.

I can't log in to my course.

Send an e-mail to illinoisbc@illinois.edu with details about the issue you are experiencing.

How do I get technical support once I'm in the course?

For technical support during your course experience, please send an email to illinoisbc@illinois.edu.
When contacting the Help Desk, please provide the following information:

  • Name
  • Login Name
  • Operating System (e.g., Windows XP, Mac OSX, etc.)
  • Internet Browser with Version (e.g., IE7, FireFox 2.0, etc.)
  • Specific details surrounding your issue (e.g., page error occurred on, error message, date, time, narrative description of task you were trying to complete, etc.)

I need to reset my course password.

Go to ibc.mrooms3.net and click on the login link at the top of the screen. This will take you to the login page, where you can click on a "Help me log in" button. This will allow you to reset your password. If this doesn't work, send an e-mail to illinoisbc@illinois.edu with details about the issue you are experiencing.

I can't remember my course user ID.

Go to ibc.mrooms3.net and click on the login link at the top of the screen. This will take you to the login page, where you can click on a "Help me log in" button. This will allow you to enter your e-mail address and be notified of your user ID. If this doesn't work, send an e-mail to illinoisbc@illinois.eduwith details about the issue you are experiencing.

Certification/Exam Questions

How do I know whether I'm qualified to sit for the PMP or CAPM certification exams?

The Project Management Institute outlines their requirements for both the PMP and CAPM exams on their web site. We recommend you review their section on PMI credentials. Any questions about whether you are eligible for PMI certification should be directed to PMI itself.

What do I need to do in order to sit for the PMP or CAPM certification exams?

You should begin the process as soon as possible to get authorization from PMI to seek either the PMP or CAPM credential. You will need to apply (online is recommended, but paper is also available) for the credential and receive an authorization number. It is this number you'll need in order to schedule your PMP or CAPM exam. Consult the PMP handbook or the CAPM handbook for the specific information on applying for each credential. The Obtaining a Credential section of the PMI site covers this information and also provides you online access for beginning your credential application.

What is the difference between the PMP and CAPM certifications?

The difference between the two is in the years of project management experience and the hours of project management education required. The CAPM certification requires less experience as a project manager and fewer education hours than the PMP certification. The CAPM exam is also less expensive and shorter than the PMP exam. See our Prequisites page for the specific requirements for each certification or access the Credential Overview section of the PMI web site for more information.

How much do the PMI certification exams cost, and what is the format of the exams?

Visit the PMI web site for the most up-to-date information on the cost and format of the CAPM examor the PMP exam.

Where do I go to take the PMI certification exam?

We do not administer the PMI certification exams. You will need to schedule and pay for your certification exam through Prometric Testing and Assessment. You can schedule your PMI certification exam by visiting Prometric's web site at http://www.prometric.com/PMI/default.htm. Remember that you'll need to have authorization from PMI in order to schedule an exam with Prometric. Consult the PMP handbook or the CAPM handbook for details on this process.

I've failed the PMI certification test. How do I request re-enrollment in the course?

Send an e-mail to illinoisbc@illinois.edu. We will verify that you meet the re-enrollment conditions (see our Terms and Conditions for more information) and they will handle your request.