Technical Support

We want to make sure you have all the assistance you need to be successful in your online courses. As a registered participant, you will have access to an online tutorial that will orient you to Moodle, our learning management system. Should you require more assistance, please e-mail and we will do our best to assist you. Assistance will be available during normal business hours.

Technical Requirements

You are expected to have at least an elementary knowledge of your microcomputer operating system and basic knowledge of software and tools such as a word processor, e-mail, and an Internet browser.

Minimum technical requirements for this course are:

  • Access to an IBM compatible or Macintosh system (see below for details);
  • Internet access either via modem and phone line or a direct network connection (highly recommended to have high speed access);
  • Internet service provider for home access and/or access from work (must have prior to start of the course);
  • Access to the online environment for a minimum of 10 hrs/week;
  • An e-mail account for sending and receiving electronic mail via the Internet.

Hardware Requirements

Hardware Minimum
Processor Windows: Intel Pentium II 450MHz or faster processor (or equivalent)
Mac: PowerPC G3 500MHz or faster processor or Intel Core Duo 1.33GHz or faster processor
Linux: Modern processor (800MHz or faster)
RAM 128 MB
Sound Card Required, with speaker/headphone and microphone jack
Speakers External or headset
Internet Connection 56K dial-up modem or faster

Software Requirements

Software Minimum
Internet Browser IE6 or higher, Firefox 2 or higher, or Safari 1 or higher
Cookies Enabled
JavaScript Enabled
Pop-up Blockers Disabled
Adobe Flash Player Free download
Adobe Acrobat Reader Free download